community collaboration for change
about taproot
taproot is a community consultancy that works across the UK.
We work for social change that is impactful, sustained and which makes communities more equitable. We do this by providing support to organisations and systems that work for a better world.
What we stand for:
- We work for social change and social justice through impactful, sustained and inclusive planning
- We work collaboratively and inclusively- we believe in challenging inequality of power
- We work at all levels- from small community groups to large systems
- We are honest, pragmatic and practical- we work with people where they are
- We are brave and willing to challenge the way things have been done, though we listen to and value all voices of experience
- We believe in the power of good information, data and detail
- We value people and invest in them
Based in Cambridge, taproot was established by Juliet Snell in 2016. Juliet is a trained facilitator and trainer and has spent over 25 years working in the charitable sector, the NHS and for local authorities. She has first-hand experience of leading organisations through change, mentoring and coaching senior staff, supporting trustees, and evaluating and developing services. She is passionate about building the ability of teams to creatively and meaningfully listen to their communities.
Juliet Snell
organisational support
We help organisations to take stock, to listen and learn, to sit with a problem or decision together, and support changes to take root. We work on strategic plans and reviews, change management and organisational problem solving.
Sometimes this support can be as concise as an away day or board session, or it can involve taproot sitting alongside your organisation for a year or more. More than half of our clients come back to us for second or third projects. Our average client rating for consultancy projects is 9.3 out of 10, and for facilitated planning events is 8.8 out of 10.
system planning
We work with whole commissioning and service delivery systems to coproduce a strategic direction around an issue or problem.
With the system and involving the community they serve, we design a process to pull in all the right information, data and experience. Then we create safe, welcoming, well informed, egalitarian conversations. These give everyone whose voice is needed in the process a meaningful opportunity to share their insight and a role in designing the way forward.
the taproot approach
Our work centres around decisions. We support people to understand and “pick apart” the elements of an issue and to bring all of the relevant voices and information in to a carefully designed process.
We have a decision-making model that we know works, particularly when people feel stuck, unheard or demotivated:
- Oversight and planning– a small group ensures transparency, trust and strong communication
- Information gathering– we gather high quality information and make it accessible and relevant
- Group deliberation– using consensus processes, we facilitate important conversations and harness group wisdom
- Iterative process– Taproot projects evolve ideas, openly sharing learning and developing for the best possible outcome
- Accessible Output– We present final outputs that are accessible and easy to use.